Heritage Business International, L3C (HBI) has released the results of its U.S. CRM Office Managers’ Sentiment Survey for the first quarter of 2020:

Each quarter, the survey asks office managers of companies providing heritage compliance services if their invoices will be less, the same, or more in the next quarter, in six months, and in a year. An index of 50 is the same, greater than 50 is growth, and less than 50 is contraction.

At the U.S. national level, the next-quarter index is 25.7.

At the U.S. national level, the six-month index is 32.6.

At the U.S. national level, the one-year index is 37.5.

“These are the first data on the pandemic impact to the heritage compliance sector. Office managers believe there will be a significant contraction in invoice totals, not just for the next quarter, but over the next year” said Christopher Dore, Ph.D., a consultant and the survey manager at HBI.

Because of the pandemic, HBI is making the report available for free by using checkout code crmdata4u. The full survey report that includes trends, regional data, historical data, and some state data can be downloaded here.